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How to change log-in credentials: e-mail address and password
How to change log-in credentials: e-mail address and password
Anna Leonova avatar
Written by Anna Leonova
Updated over 7 months ago

🔐 Change password

  1. Click the Profile icon in the bottom left corner.

  2. Select Account Settings, then Password → Change.

  3. In the pop-up window, enter your current and new passwords. The new password must contain at least 6 characters (both letters and numbers).

  4. Click Update. Now your account is secure!

  1. Open the Profile tab, tap your email address, and then select Change Password.

  2. Enter your current and new passwords. The new password must contain at least 6 characters (both letters and numbers).

  3. Tap Change Password when finished. All done!

Forgot your password? Here's what to do

  1. Click the Profile icon in the bottom left corner.

  2. Select Account Settings, then Password → Change → Forgot your password?.

  3. You'll see a message notifying you that a temporary password will be sent to the email linked to your OneSoil account. Click Reset Password to proceed.

  4. Copy the temporary password from the email, return to the OneSoil web app to enter the temporary password, and click Sign In.

  5. Proceed to change your password. That's it!

  1. Open the Profile tab, tap your email and then Change Password.

  2. After that, tap the Forgot your Password? button. Enter your email and tap Continue. A temporary password will be emailed to you.

  3. Copy the temporary password from the email, return to the OneSoil app, and enter the temporary password. Tap Continue and proceed to change your password. That's it!

📩 Change e-mail address

  1. Click the profile icon in the bottom left corner.

  2. Select Account Settings, then Email → Change.

  3. In the pop-up window, enter your new email and current account password.

  4. Click Update. We'll send an email to the address you entered. Follow the link from the email to confirm your new email address. Now your new email address is linked to your OneSoil account!

  1. Open the Profile tab and select Change Email Address.

  2. Enter your new email address and current account password.

  3. Tap the Change Email Address button. We'll send you an email to the address you entered. Follow the link from the email to confirm your new email address. That's it!

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